1. About this Privacy Policy
SENTI LAB respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Philippine data privacy laws, including Republic Act No. 10173, also known as the Data Privacy Act of 2012.
This policy applies when you visit our website, submit a project request, request a quotation, communicate with us, or engage our services.
2. Information We Collect
Depending on how you interact with SENTI LAB, we may collect the following information:
- Your name
- Email address
- Phone or mobile number
- Business or organization name
- Requested service
- Project requirements and descriptions
- Messages and communication records
- Quotation, agreement, and payment information
- Basic technical information such as browser, device type, and website activity when analytics tools are used
Please do not submit passwords, bank account credentials, government identification numbers, medical information, or other highly sensitive information through the general contact form.
3. How We Use Your Information
We may use your information to:
- Respond to project inquiries
- Understand your requested service
- Prepare estimates, quotations, and proposals
- Communicate about project requirements
- Provide and manage our services
- Process project-related payments
- Provide customer and technical support
- Maintain business and transaction records
- Improve our website and services
- Meet legal and regulatory obligations
- Prevent fraud, misuse, or security incidents
4. Legal Basis for Processing
We process personal information when it is necessary to:
- Respond to your request or take steps before entering into a service agreement
- Perform a contract or project agreement with you
- Comply with applicable legal obligations
- Pursue legitimate business interests, provided these do not override your privacy rights
- Process information based on your consent when consent is required
5. How We Share Information
SENTI LAB does not sell or rent your personal information.
We may share limited information only when needed with trusted service providers that support our operations, such as:
- Email and communication providers
- Website hosting and cloud service providers
- Payment service providers
- Domain and deployment providers
- Analytics or security service providers
- Professional advisers or government authorities when legally required
These providers receive only the information reasonably necessary to perform their services.
6. Third-Party Services
Our website or project process may use third-party services such as EmailJS, Cloudflare, Google, Facebook Messenger, hosting providers, domain registrars, or payment platforms.
These providers may process information under their own privacy policies and terms. SENTI LAB is not responsible for the privacy practices of external websites or platforms that we do not control.
7. Information Retention
General inquiries that do not become active projects may be retained for up to twelve months after the last communication, unless a longer period is necessary for legitimate business or legal reasons.
Information relating to quotations, contracts, payments, completed projects, and business transactions may be retained for the period necessary to meet legal, accounting, warranty, dispute-resolution, and recordkeeping requirements.
We may securely delete or anonymize information when it is no longer reasonably needed.
8. Information Security
We use reasonable organizational and technical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email service, or electronic transmission method can be guaranteed to be completely secure. You are responsible for avoiding the submission of unnecessary sensitive information.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Be informed about how your information is used
- Request access to your personal information
- Request correction of inaccurate information
- Object to or request restriction of certain processing
- Withdraw consent where processing is based on consent
- Request deletion or blocking when legally applicable
- Request data portability when applicable
- Lodge a complaint with the National Privacy Commission
We may need to verify your identity before acting on a privacy request.
10. Cookies and Analytics
The basic SENTI LAB website may use essential browser storage to remember preferences such as light or dark mode.
If we add analytics, advertising, or non-essential tracking technologies, this policy may be updated and an appropriate cookie notice may be displayed when required.
11. Children's Privacy
SENTI LAB services are intended for businesses, professionals, organizations, and individuals who are legally capable of entering into service agreements.
We do not knowingly request personal information directly from children through our project inquiry form.
12. Changes to this Policy
We may update this Privacy Policy when our services, technology, providers, or legal obligations change. The latest version will be posted on this page with an updated effective date.
13. Contact Us
For privacy questions, corrections, access requests, or deletion requests, contact:
SENTI LAB
Catanauan, Quezon, Philippines
Email:
sentilab01@gmail.com
Phone:
+63 956 775 3115